Business systems, working demo
Northgate Plumbing and Heating, four techs, one Tuesday. Drag a job onto a tech, then drag the stops inside their route to change the order. Drive time is counted separately from time on site, so the numbers always explain themselves.
A dispatch board on its own fixes the schedule. It does not fix the six other things that break a service day. These are the pieces that plug into the same board, each one solving a problem you have already had this month.
Every vehicle has its own inventory. The tech counts it from their phone, requests the week's restock plus the parts for each assigned job, and the warehouse pre-picks it overnight. They pull up, load a staged trolley, and leave.
The job that stopped because a $12 part was not on the truck.One thread per job connecting dispatcher, tech and customer. The customer gets an on-the-way text with a real arrival window. The tech gets site notes and gate codes without ringing the office. Nothing important lives in somebody's personal messages.
Three phone calls to move one appointment.Service intervals tracked by mileage and hours, inspections logged from the phone, and a van pulled from the schedule before it fails rather than after. Dispatch knows a vehicle is off the road because the same system took it off.
A breakdown that cost a full day of bookings.Clock in at the site, not the yard, with GPS confirming it. Time attaches to the job, so payroll and job costing come from the same record and you finally know which work is actually profitable.
Guessing at job costs from memory on Friday afternoon.Real vehicle positions from the crew's phones, so the board shows where everyone actually is rather than where they were meant to be. Replay any day to see where the time went and why the 3pm job ran late.
"Where is he?" being a question anyone has to ask.Quote from the van against your real price book, take the signature and the card while you are standing there, and let the invoice write itself. Deposits collected before the parts are ordered.
Chasing money for work finished three weeks ago.Your trades, your crew, your service area, connected to whatever you already run on.